FAQ

 When will my order be delivered?

You can expect your order to deliver 7 -14 days after purchase.  An exception to this would be if a particular item is temporarily out-of-stock or backordered.  In this case delivery times will vary.

How will I know if my order was properly entered?

All completed orders will receive an email confirmation within 24 hours of order placement.

I need to cancel my order - what do I do?

Please contact Bob Lilly Customer Service within 1 hour during normal business hours (8:00am - 5:00pm) Monday - Friday.  After hours or on the weekend, please send an email to customer support at support@boblillypromo.com.

Return and Refund Policy

Bob Lilly Promotions does not offer a refund or exchange policy unless the goods are lost or damaged in transit. If an order is damaged or fulfilled incorrectly BLP will replace or correct the order immediately. If your order is damaged upon arrival, please notify customer support at support@boblillypromo.com.  Only those items that are damaged or defective are allowed to be returned.

Who do I contact if I have a question?

For specific product information or with any questions regarding access or how to use the Online Store, please contact Bob Lilly Customer Support at support@boblillypromo.com.

*** Please note that all shipments made by UPS/FedEx to a residential address may be left on doorstep if nobody is home to sign for the package. Bob Lilly Promotions does not take responsibility for orders that are missing once UPS/FedEx marks the order as delivered.